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THE CHALLENGE

The agency’s finance team spent substantial time manually matching hours to individual contractors as part of accounts payable. Reviewing documents and reconciling the details created repetitive work across the payment preparation process.

THE SOLUTION

We used AI-powered OCR and Document Intelligence to extract information from documents and automated the workflow used to match hours to contractors. The solution brought document processing and the matching workflow together, reducing the manual effort required from finance.

THE OUTCOME

The automated process saved the finance team substantial time in its manual accounts payable workflows, reducing the repetitive effort involved in processing documents and matching contractor hours.

THE CHALLENGE

Users working from laptops experienced slow performance and internet-related interruptions that disrupted everyday work. Troubleshooting individual devices took time, while keeping desktop environments consistent and security patches current added to the maintenance effort.

THE SOLUTION

We implemented an Azure Virtual Desktop (AVD) environment with seamless sign-in and persistent user profiles, giving users a full desktop experience in Azure. We maintained a golden image as the standard desktop configuration and fallback for redeploying the environment, making desktop maintenance and security patching more consistent.

THE OUTCOME

Users experienced a smooth desktop environment without the lag and recurring issues they had previously encountered. The golden-image approach reduced troubleshooting and maintenance effort and supported consistent security patching. As a fallback, the team could redeploy 20 Azure VMs in approximately 20 minutes.

THE CHALLENGE

The company needed stronger controls over access to its resources and how information could be copied from work environments. Access protection alone did not address the need to restrict copying and pasting company data outside approved boundaries.

THE SOLUTION

We applied Conditional Access policies to protect company resources and implemented DLP controls to restrict copying and pasting work data. Together, these measures addressed both access to resources and the movement of information from the protected work environment.

THE OUTCOME

Company resources were protected by access policies, and copy-and-paste actions involving work data were restricted within the configured scope. The company gained more control over how staff accessed resources and moved information, with enforceable boundaries rather than relying only on user guidance.

THE CHALLENGE

The company needed to tighten access to its data across managed and unmanaged devices. It also needed a defined response when a device showed signs of compromise, so a security concern could be contained rather than leaving the device connected to the wider network.

THE SOLUTION

We restricted access to company data to managed devices and configured security rules for isolating compromised devices from the network. The work connected device management, access restrictions and incident containment so device security was part of how company resources were protected.

THE OUTCOME

Unmanaged devices were prevented from accessing company data within the configured scope. Compromised devices could be isolated under the established security rules, giving the company a clearer containment response and tighter control over which endpoints could access its information.

THE CHALLENGE

Preparing a new user’s laptop required hours of hands-on setup to install approved applications and apply company policies. Manual configuration added to onboarding effort and created further troubleshooting work when devices were not set up consistently.

THE SOLUTION

We implemented automatic enrollment and configuration so users could sign in to their laptops and have approved applications and company policies applied automatically. This replaced repetitive manual setup with a standardized onboarding process.

THE OUTCOME

The company saved time on laptop onboarding and troubleshooting. IT staff spent less time configuring each device by hand, while users received a more consistent setup with the approved applications and policies required for their work.

THE CHALLENGE

The organization needed employees to be more aware of phishing emails and everyday cybersecurity risks. Staff needed a better understanding of suspicious messages and how their actions could affect the security of the organization.

THE SOLUTION

We conducted cybersecurity awareness training focused on recognizing phishing emails and understanding the risks behind them. The training helped employees develop a more security-conscious approach to the messages they encounter at work.

THE OUTCOME

Employees gained greater awareness of phishing and their role in protecting the organization. The training supported safer everyday decisions and complemented the organization’s technical security controls.

THE CHALLENGE

Organizations needed guidance on business and security practices and on which technology stack would suit a specific project. Decisions had to account for the organization’s budget, security needs and ability to maintain the solution after implementation.

THE SOLUTION

We consulted on business and security practices, assessed project requirements and recommended technology stacks tailored to the work. We shaped custom solutions with security, cost and ongoing maintenance considered together, helping organizations understand the trade-offs behind their choices.

THE OUTCOME

Organizations received tailored recommendations and a clearer technical direction for their projects. The proposed solutions reflected their business priorities and practical constraints, including the budget and maintenance effort needed to support them over time.

THE CHALLENGE

The client needed a more practical way to review incoming email at the start of the day, bringing the contents together in a morning overview rather than reading each message separately to establish the picture.

THE SOLUTION

We created a morning email draft that summarizes the client’s emails. The summary was intended to stay grounded in the source messages, without adding unsupported facts, and to remain a draft for the client to review.

THE OUTCOME

The client had a consolidated morning draft to review, bringing email summaries into one place. The draft supported inbox review while leaving the original messages available as the source of truth.

THE CHALLENGE

The organization needed to align user permissions with actual work responsibilities. Unnecessary access could expose information and resources beyond what users needed to do their jobs.

THE SOLUTION

We applied the principle of least privilege to identity and access management, aligning permissions with users’ work requirements and limiting access that was not needed. The approach balanced day-to-day usability with tighter control over company resources.

THE OUTCOME

Users received access appropriate to their work, with unnecessary permissions restricted within the configured scope. The organization had a more deliberate access model designed to limit exposure while supporting everyday operations.

THE CHALLENGE

The organization needed to move from an on-premises SharePoint environment to SharePoint Online, transitioning its SharePoint content to Microsoft 365.

THE SOLUTION

We migrated the organization’s SharePoint environment from on-premises to SharePoint Online, supporting its transition to a cloud-based collaboration platform.

THE OUTCOME

The migrated SharePoint content was available in SharePoint Online, establishing a cloud-based destination for the organization’s collaboration and document resources.

THE CHALLENGE

Staff manually reviewed individual documents from various donors and departments to find funding information for fiscal reporting. Gathering the relevant information across those documents took weeks of preparation work.

THE SOLUTION

We used LLMs, Azure Foundry and Power Platform to automate document processing and bring the funding information needed for fiscal reporting into the reporting workflow.

THE OUTCOME

The funding-information review and fiscal-report preparation work went from weeks to minutes, according to the reported project result. Staff no longer had to perform the same document-by-document search to gather the information manually.

THE CHALLENGE

The client relied on an Excel workbook with nearly 3,000 rows of data and complex joins and queries. The solution needed to support that data and reporting alongside a workflow for approving work.

THE SOLUTION

We used Power Platform to create an application backed by a database, with reporting and automated flows for work approvals. The application brought the data, reporting and approval process together in a purpose-built solution.

THE OUTCOME

The client gained a database-backed application with reporting and automated work-approval flows, moving the process beyond its complex Excel-based setup. Data and approvals could be handled within the application rather than relying solely on the workbook.

THE CHALLENGE

Field staff worked in locations without internet access. They needed to capture work on mobile devices and then upload it again when connected, creating duplicate effort and additional administrative work.

THE SOLUTION

We designed a mobile application with offline capabilities so staff could capture data without an internet connection. When connectivity returned, the application automatically synchronized the captured data, removing the need for a separate manual upload.

THE OUTCOME

Field staff could record their work once, even while offline. Automatic synchronization removed duplicate upload work and saved the time previously spent transferring the same information again after returning to an internet connection.

THE CHALLENGE

Hardware orders followed a manual process with multiple emails back and forth to gather information and obtain approval. Managers had to piece together the request across an email chain before the process could move forward.

THE SOLUTION

We designed an automated hardware-request workflow that brought the required information into a single request for the manager. The manager’s approval triggered the next automated steps, replacing the repeated email exchanges used to coordinate the process.

THE OUTCOME

Managers received the information needed to review a hardware order in one place. Approval and the subsequent workflow were connected, reducing manual coordination and back-and-forth emails.

THE CHALLENGE

Staff at the firm had to search manually through hundreds of case files to locate the documents they needed. Finding relevant material could take hours, interrupting work and consuming time on document retrieval.

THE SOLUTION

We used large language models (LLMs) and AI to help staff find documents across the firm’s case files, replacing the manual search process with AI-assisted retrieval.

THE OUTCOME

Staff could find documents within seconds rather than hours, according to the project result provided. The solution reduced time spent searching through case files and helped users get to the information they needed more quickly.

THE CHALLENGE

The client needed a way for customers to ask questions about its services and book appointments through both chat and voice.

THE SOLUTION

We created a customer-support chatbot and voice agent to answer questions about the client’s services and help customers book appointments. The solution supported these interactions through conversational interfaces.

THE OUTCOME

Customers could ask service questions and book appointments using chat or voice, bringing information and booking assistance together in the same interaction.

THE CHALLENGE

The client wanted to reduce pressure on its IT support team by helping employees troubleshoot common problems themselves. Repeated requests for everyday issues were contributing to ticket overload.

THE SOLUTION

We implemented an AI troubleshooting agent employees could use for guidance on common IT problems before opening a support ticket. A comment section collected employee input to inform ongoing improvements to the LLM’s responses, with reporting to support review of the agent’s performance and feedback.

THE OUTCOME

The client reported a 30% reduction in IT tickets over three months. Employee comments provided input for improving response accuracy, while reporting supported ongoing review and refinement of the service.

THE CHALLENGE

The client needed security configurations deployed across a fleet of MacBooks to meet its security requirements. The work required a consistent approach to applying the selected CIS configurations across the devices.

THE SOLUTION

We used Jamf and Python to deploy CIS-aligned configurations to the MacBook fleet, applying the security settings selected for the client’s environment and requirements.

THE OUTCOME

The deployed configurations met the client’s security needs for the MacBook fleet and established a consistent configuration baseline across the targeted devices.

THE CHALLENGE

The client needed GPU-enabled Azure VMs, but suitable capacity was unavailable in its required Canadian region at the time. Its workflows required substantial compute, memory and GPU resources to process multiple data layers.

THE SOLUTION

We designed and built a custom on-premises server with high compute capacity, a large memory configuration and GPU resources. Using Azure hybrid capabilities and Azure Arc, we connected the server to the client’s existing Azure tenant environment.

THE OUTCOME

The client could run its workflows across multiple data layers on the custom infrastructure. The hybrid approach reduced monthly recurring costs compared with the cloud-compute approach considered for the workload, while connecting the on-premises server to the existing Azure environment.

THE CHALLENGE

The client faced budget pressure from Jamf licensing while already holding Microsoft subscriptions that included Intune. Maintaining a separate Mac management platform added an annual licensing expense the organization wanted to reduce.

THE SOLUTION

We advised the client to migrate its Mac fleet from Jamf to Microsoft Intune, using its existing Microsoft subscriptions. We carried out the migration and reconfigured the existing policies for the Intune environment.

THE OUTCOME

The client moved its Mac fleet to Intune and saved more than US$100,000 annually in Jamf licensing costs. The migration put its existing Microsoft licensing to use for Mac management.

THE CHALLENGE

The client needed a disaster recovery plan for a cyberattack, but information was fragmented across multiple outdated documents. Internal teams needed a current, shared reference for recovery responsibilities, reporting and escalation.

THE SOLUTION

We gathered the relevant information, consolidated and updated the documentation, and organized it into a dedicated knowledge base. We updated internal team processes and designed a disaster recovery plan with named team leads, reporting routes and escalation points involving the client’s EC, HR and IT teams. We also ran scenario-based training sessions before handing over the final materials.

THE OUTCOME

The client received a disaster recovery plan, consolidated knowledge resources and updated team processes. Scenario-based training helped teams work through their responsibilities, while documented reporting and escalation routes provided a clearer reference for coordinating a response to a cyber incident.